Privacy policy

Cloakware understands the value of your personal information and we respect your right to privacy. We are committed to maintaining your confidence and trust. This commitment includes protecting the personal information that we obtain from you.

Information we collect

• General: Unless you provide information voluntarily, we will not collect any personal information about you when you visit www.Cloakware.com. If we ask you to provide information that personally identifies you, our request to do so will be specific. If you register to receive our newsletters, or participate in our webinars, we will ask for personal information such as your name, e-mail address, postal address, phone number or credit card information. If we want you to provide additional information, we will explain why we need the additional information and how it will be used at the time of the request.
• Email from you: You may email messages to us that will contain your screen name and email address along with any additional information you may wish to include in the text of your message.
• Third parties: We may receive personal information from select third parties in order to fulfill orders for products, to facilitate your receipt of one of our newsletters, or to communicate with us concerning your participation in a web seminar.
• Resumes: We use www.cloakware.com as a recruiting tool to provide visitors seeking employment with Cloakware the ability to submit resumes or other personal information.
• Surveys: Occasionally, we conduct online surveys on a specific topic. Our surveys are entirely voluntary and you may easily decline to participate.
• Web site usage information: Our web server automatically collects and aggregates information about your visit to www.cloakware.com, including your IP address, service provider, browser type, domain names of referring web sites, operating system, pages accessed on our Web site, and the date and time of your access. This information is not personally identifiable. We analyze this aggregated information in an effort to optimize your experience and enhance your time spent with us online.

Use of information we collect

• We use your personal information in several ways:
  • To fulfill your requests and process your transactions.
  • To respond to your email messages.
  • To support your customer relationship with Cloakware. For example, if you provide us with an e-mail or postal address, you may receive mailings from Cloakware with information concerning special offers, new services or products. You can unsubscribe to mailings from us at any time. Please refer to the "Opt Out" section of this Policy for details on the "opt out" process
  • To process responses to employment opportunities posted on www.cloakware.com. For example, if you submit a resume to us electronically, the information that you provide will be forwarded to the Cloakware representative(s) responsible for filling the relevant position. The personal information that is contained in your resume will not be used for any other purpose.
• We may combine the personal information that we collect from you on our Web sites with other information that you provide to us in connection with your use of our other products and services.

Third party relationships

• We occasionally hire other companies to provide limited services on behalf of Cloakware, including delivering purchases, administering surveys and processing event registration. We will only provide such companies with the personal information that they need to deliver the service that we have requested of them. They are prohibited from using the personal information that we provide to them for any other purpose and we make reasonable efforts to ensure that all third parties with whom we share personal information undertake to adhere to this Policy. We do not otherwise share your personal information with third parties, unless you have granted us permission to do so.
• We may disclose or use your personal information when we, in good faith, believe that either the law requires us to do so or such action is necessary to protect or defend Cloakware's rights or property.

Access, correction and maintenance of personal information

• We provide reasonable and practical access for you to identify inaccuracies in your personal information. If you provide us with personal information through the Cloakware Web site, you have the right to access this data.
• To request an update, modification, or deletion of any personal information maintained by Cloakware, you can contact us at webmaster@Cloakware.com. We will, upon request, update or delete your personal information; however, we will not be able to update or delete data that has been archived as part of our normal business operations.
• We keep the personal information collected through our web site as long as it is required to service your request, or until you request its deletion. We retain aggregated information collected about your visit to our web site (ie. browser type, domain name, pages visited) until we have completed our review and analysis of this information.
• We do not add third party data to your personal information and maintain your personal information in a merged or supplemented format.

Opt out process

• If you are a Cloakware contact, you may receive direct mail or other marketing material from Cloakware.
• At any time, you can "opt out" of receiving direct mail and marketing material from Cloakware, such as product and service updates, by either contacting webmaster@Cloakware.com or by following the "unsubscribe" instructions contained within the communication.
• If at any time in the future we decide to use your personal information for a purpose not currently stated in this Policy, we will modify the Policy to disclose such usage in accordance with Section 9 below.

Links to third party Web sites and use of discussion forums

• Web sites accessed from www.Cloakware.com via hyperlinks or links to other sites may be governed by privacy policies and practices that differ from this Policy. The information practices of other third party web sites linked to www.Cloakware.com are not covered by this Policy. You are encouraged to become familiar with the privacy policies and practices of every web site you visit prior to disclosing any personal information.
• Information posted to discussion forums, bulletin boards, chat rooms and other public forums may be displayed publicly. Please consider this before posting.

Security of personal information

• We store your personal information in a secure location that is accessible only by designated staff. We make reasonable efforts to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration or destruction. In addition, we use a secure server to protect the safety and security of transactions over the Internet involving personal information

Use of cookies

• A cookie is a small text file containing a unique identifier that is placed on a your computer's hard drive when you visit a web site We use session based and persistent first party cookies to improve your access and ease of use of our web site We also use first party cookies to improve our understanding of your needs and interests, so that we can offer you personalized content and enhance your web-browsing experience. The non-personal information collected from our use of first party cookies is not linked to your personal information. Cookies do not damage your system or files in any way.
• Most browsers now recognize when a cookie is offered and permit users to control how and when they will be accepted. If you are not sure whether your browser has this capability, you should consult the documentation that accompanied your browser or check with your Internet Service Provider (ISP). If you chose to decline cookies, you may not be able to fully experience the interactive features of the Cloakware services and web sites that you visit.

Changes to Cloakware's privacy policy

• We may modify or amend this Policy from time to time. In an effort to keep you informed of changes to this Policy, we will indicate the effective date of the currently posted policy at the top of the Policy. For substantial changes to this Policy, we will notify you by placing prominent notice on our homepage. Changes to this Policy will not affect our use of previously provided personal information. No personal information provided by you under the terms of this Policy (or any prior version of this Policy) will be used in a manner that is materially inconsistent with it, without your prior written permission.

Acceptance

• By using www.Cloakware.com, you signify your acceptance of this Policy, as amended from time to time in accordance with Section 9 above. If you do not agree with the terms and conditions contained in this Policy, please do not use these web sites

Contact us

• If you have thoughts, questions or suggestions about this Privacy Policy Statement or any other aspect of your relationship with Cloakware, please email us at webmaster@Cloakware.com or by mail at:
  
  Web site Manager
  Cloakware Corporation
  84 Hines Road, Suite 300, Ottawa, Ontario
  Canada
  K2K 3G3